Mid Level Service Desk Technician
ActioNet, Inc.Washington, District of Columbia, United States
Posted October 10, 2025
58000 - 65000 USD year
Full Time
About the Company
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, and HDI-certified IT solutions provider specializing in cloud-based solutions, cyber security, and agile software engineering. ActioNet follows PMI and ITIL methodologies and is recognized for its financial performance and outstanding workplace culture, including being named one of the Best Workplaces for Commuters by the Fairfax County Department of Transportation and a Washington Post Top Workplace.
Job Description
ActioNet is seeking a reliable Junior Service Desk Technician (Tier 1) to join their IT support team in Washington, D.C. The role involves providing first-line technical support to end-users, diagnosing and resolving hardware, software, and network issues. Strong communication skills and a passion for problem-solving are essential.
Requirements
- Serve as initial point of contact for IT support requests.
- Diagnose and resolve technical issues related to hardware, software, network, and mobile devices.
- Escalate complex incidents to Tier 2 or appropriate teams.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Savings Plan
- Education and Professional Training