Senior Level Service Desk Technician
ActioNet, Inc.Washington, District of Columbia, United States
Posted October 10, 2025
70000 - 85000 USD year
Full Time
About the Company
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, and HDI-certified IT solutions provider specializing in cloud-based solutions, cyber security, and agile software engineering. ActioNet follows PMI and ITIL methodologies and is recognized for its financial performance and outstanding workplace culture, including being named one of the Best Workplaces for Commuters by the Fairfax County Department of Transportation and a Washington Post Top Workplace.
Job Description
ActioNet is seeking an experienced Senior Service Desk Technician to join their IT support team. This role involves providing technical support to end-users via phone, email, or ticketing systems, managing user accounts, and contributing to process improvements. The role requires mentoring junior staff and ensuring high quality technical support.
Requirements
- 5-10 years of experience in service desk or IT support
- Strong leadership and mentoring skills
- Advanced troubleshooting abilities
- Experience with Windows 10/11, macOS, Microsoft Office Suite, Active Directory, and ServiceNow
- Bachelor’s degree or equivalent experience
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training