41147587665 - Customer Service Representative

We are seeking a proactive and capable Customer Service Representative to support the customer service functions across multiple brands in health, beauty, wellness, and travel. This role focuses solely on the customer support side of our wider e-commerce operations. Candidates should be able to handle complex issues, maintain composure, and escalate when needed.

Requirements

• Respond to customer queries via email, live chat, and contact forms.
• Maintain a calm and empathetic tone when handling sensitive or complex issues.
• Troubleshoot and resolve issues efficiently.
• Manage a high volume of tickets (20-80 per day).
• Adapt responses to suit different brand tones.