41147587665 - Customer Service Representative

This full-time remote Customer Service Representative role will focus on the customer support side of e-commerce operations, handling inquiries through email, live chat, and contact forms. The role requires strong judgment, empathy, and initiative to troubleshoot complex issues and resolve problems effectively. Candidates should be proactive and adaptable, capable of handling a high workload.

Requirements

• Respond to customer queries via email, live chat, and contact forms.
• Maintain a calm, empathetic tone when handling sensitive issues.
• Use good judgment to follow SOPs and escalate when necessary.
• Manage daily workload independently, handling up to 20-80 tickets/day.
• Adapt responses to suit different brand tones.