Customer Relations Team Lead

Acumen Fiscal Agent is seeking a Customer Relations Team Lead to oversee a dedicated team of Customer Relations Specialists. This role involves managing operations, mentoring team members, and ensuring exceptional client service. The company is focused on helping individuals with disabilities, veterans, and the elderly through self-directed services and fiscal agent services.

Requirements

• Lead, mentor, and develop the Customer Relations team.
• Monitor team performance and implement strategies for continuous improvement.
• Serve as a point of escalation for complex client issues.
• Establish and maintain effective communication within the team and across departments.
• Analyze client feedback and performance metrics to enhance service delivery.
• Provide training and support to team members on best practices.

Benefits

• 16 paid holidays
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program
• Paid Parental Leave
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance