Customer Relations Specialist

Acumen is seeking a Customer Relations Specialist to serve as the primary point of contact for clients, ensuring exceptional service and support. This role involves managing inquiries, resolving issues, documenting interactions, and building positive relationships with clients and their families. The ideal candidate will possess strong communication skills, empathy, and a customer-centric mindset. They will play a key role in enhancing client satisfaction.

Requirements

• High school diploma or equivalent is required
• Associate degree or higher in a related field is preferred
• Experience in customer service or client relations, preferably in a social services or healthcare environment
• Strong verbal and written communication skills
• Demonstrated ability to handle difficult conversations and solve problems effectively
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office Suite and familiarity with CRM software
• Empathy and a strong commitment to client satisfaction
• Ability to work collaboratively in a team environment and independently
• Bachelor's degree preferred

Benefits

• 16 paid holidays
• Paid Time Off
• Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program
• 401(k) with company match
• Voluntary benefits
• Medical, Dental & Vision coverage
• Pet Insurance
• 401k with company match