Associate Manager - Customer Relationship Manager

This Associate Manager role focuses on enhancing customer experience and satisfaction, managing customer complaints and retention, and understanding market trends. The role involves maintaining CRM systems, organizing events, and providing customer updates. It also requires strategic thinking and collaboration with stakeholders.

Requirements

• Develop and implement strategies to enhance customer experience and satisfaction.
• Manage and resolve customer complaints and issues to ensure customer retention.
• Conduct regular customer interactions to understand their needs and preferences.
• Maintain updated knowledge of the real estate market trends and competitors.
• Prepare reports on customer feedback, satisfaction, and recommendations for management review.
• Organize customer events and engagement activities to strengthen relationships.
• Utilize CRM software to effectively manage customer interactions and data.
• Ensure compliance with company policies and procedures in all customer interactions.
• Stay updated on company products, services, and offerings to provide accurate information to customers.