Contributes to achieving sales figures and KPI targets by building an emotional connection with customers, serving customers, selling, and carrying out store processes in a thorough manner.
Requirements
- Knows the store goals and individual goals and actively works to achieve them or exceed them, using all available resources
- Meets or exceeds customer expectations and drives sales and brand awareness upwards by applying suitable elements of the Customer Vision
- Builds an emotional connection with each customer by presenting themselves as a passionate and enthusiastic ambassador of the brand
- Actively incorporates basic knowledge and facts about seasonal products into the service approach in their store area
- Maintains an attractive and pleasant environment for customers to shop in and pays attention to visual merchandising, order, and cleanliness
- Adheres to the rules and procedures (SOM regulations) applicable to the store and maintains a safe shopping and working environment
- Ensures that the product offer is available for customers by helping to unpack and restock the sales area when goods have been delivered
- Minimizes losses by always checking the product inventory when serving customers
- Works with new colleagues (if applicable)
- Works productively and respectfully with team members to achieve store goals
- Completes all prescribed training programs and applies them successfully in their work
- Signals ongoing learning readiness and uses all available opportunities to advance their development and improve their performance
- Cashier activity (if applicable)
- Endless Aisle (if applicable)
- Click & Collect (if applicable)
- Ship from Store (if applicable)
