The Sales Assistant will contribute to achieving sales figures and KPI goals by building an emotional connection with customers and living brand values.
Requirements
- Knows store goals and individual goals and actively works to achieve or exceed them, using all available resources
- Meets or exceeds customer expectations and drives sales and brand awareness upwards by applying relevant elements of the Customer Concept
- Builds an emotional bond with each customer by appearing as a passionate and enthusiastic ambassador of the brand
- Maintains an attractive and pleasant environment where customers like to shop and pays attention to visual merchandising, order, and cleanliness
- Adheres to rules and procedures (SOM regulations) applicable to the store and maintains a safe shopping and working atmosphere
- Ensures that the product offer is available to customers by helping with deliveries and filling the sales floor
- Minimizes losses by always paying attention to the product stock when serving customers
- Works new employees in (if applicable)
- Works productively and respectfully with team members to achieve store goals
- Completes all prescribed training programs and applies them successfully in their work
- Signals ongoing willingness to learn and uses all offered opportunities to advance their development and improve their performance
- Cashier activity (if applicable)
- Ensures correct payment procedures including careful product handling
- Conducts cash register closures carefully
- Closes sales quickly and accurately and adheres to given guidelines for securing the cash balance (if applicable)
- Endless Aisle (if applicable)
- Informs customers about the new ordering/ sales option in the online shop and uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process.
- Click & Collect (if applicable)
- Oversees and oversees new online orders placed by online customers and must be reserved, packed, and handed over to the customer in the store.
- Ship from Store (if applicable)
- Oversees and oversees new online orders that must be sent to customers by mail.
