Support Analyst (24x7)

Join OneAdvanced as a Support Analyst and be part of a 24x7 operations squad. Monitor critical systems, triage incidents, and follow structured runbooks. Develop your technical understanding and contribute to knowledge management in a team environment.

Requirements

• Awareness of IT infrastructure components
• Familiarity with monitoring or ITSM tools
• Clear and accurate communication skills
• Ability to follow process and structured troubleshooting
• Eligibility for UK Government Security Check (SC) clearance

Benefits

• 26 days’ holiday + bank holidays
• Exceptional family leave
• Robust sick pay
• 24/7 Employee Assistance Programme
• Private medical insurance
• Financial benefits
• Income protection
• SkillsHub learning platform
• Access to external training and apprenticeships
• MatchIt! Fundraise for a cause close to your heart
• Pennies from Heaven donate the pennies from your pay check
• ULEV car scheme
• Dental insurance
• Health Cash Plan
• Critical Illness Cover
• Partner Life Cover