Technical Lead

Join OneAdvanced as a Technical Lead to deliver enterprise-grade technical support to mid-market clients across public and private sectors. Lead operational input into Change processes and provide technical governance and oversight in security and penetration test findings. Provide customer context to governance reports and advise internal teams on operational documentation required to support customer estates.

Requirements

• Act as the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates
• Support ServiceNow CMDB data quality by advising on configuration item grouping
• Maintain proactive engagement with internal delivery teams to ensure customer context is understood
• Lead operational input into Change processes, representing customers in the Change Advisory Board (CAB)
• Contribute to root cause investigations and support Major Incident processes
• Provide technical governance and oversight in the review of security and penetration test findings
• Act as the technical operations representative in customer service reviews

Benefits

• 26 days' holiday + bank holidays (and the option to buy more)
• 1 paid volunteering day every year
• Exceptional family leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions
• Performance-based rewards tailored to your role
• Income protection: up to 75% salary for 5 years if you ever need it
• SkillsHub learning platform with leadership pathways
• Access to external training and apprenticeships
• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover