Technical Support Engineer
AdvancedStratford-on-Avon, England, United Kingdom • London, England, United Kingdom • Oxford, England, United Kingdom • Manchester, England, United Kingdom
Posted January 23, 2026
Full Time
About the Company
OneAdvanced is a software company that delivers sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
Job Description
We are looking for an experienced Technical Support Engineer to provide technical support across desktop, mobile, networking, and other IT infrastructure systems. This is a hybrid role that requires attending client sites, providing 1st line technical support, and troubleshooting across various IT systems.
Requirements
- At least 2 years of experience in IT support or a related field
- Good understanding and knowledge of ITSM practices and procedures
- Knowledge of enterprise-level IT systems and services
- Ability to troubleshoot issues across networking, desktop, mobile, application, and other IT infrastructure systems
- Excellent communication and interpersonal skills
Benefits
- 26 days' holiday + bank holidays (and the option to buy more)
- 1 paid volunteering day every year
- Exceptional family leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
- Performance-based rewards tailored to your role
- Income protection: up to 75% salary for 5 years if you ever need it