Senior IT Support Engineer
AdvansysNasr City, Cairo, Egypt
Posted September 22, 2025
Full Time
About the Company
Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions.
Job Description
Advansys is a dynamic IT solutions provider specializing in Business Automation, Industrial Digitization, Cloud Services, and more. They offer services like smart technology and support over 100 enterprises. They are looking for a Senior IT Support Engineer to provide first-level technical support to users, troubleshooting hardware and software issues, and maintaining system security.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in an IT support or technical support role.
- Strong understanding of desktop operating systems (Windows, macOS) and common software applications.
- Experience with hardware troubleshooting and repair.
- Knowledge of networking concepts and basic network troubleshooting.
- Monitoring & Logging Tools (Zabbix, Nagios, PRTG, or SolarWinds).
- Familiarity with compliance standards (ISO 27001, GDPR, etc.).
- Proficiency in PowerShell, Bash, or Python for automation tasks.
- Familiarity with ticketing systems for tracking support requests.
- Excellent communication and customer service skills.
- Ability to work independently as well as in a team environment.
