Senior IT Support Engineer

Simply Business is seeking a Senior IT Support Engineer to provide technical support to their growing customer base. This role involves assisting team members, building self-service solutions, managing AV equipment, and ensuring the company's IT infrastructure is running smoothly. They are a team-focused company with a blend of technology, data, and insurance knowledge.

Requirements

• Experience in the administration of Google Workspace
• Experience in network administration
• Experience in the administration and maintenance of Microsoft Intune
• Experience deploying, supporting, and managing Apple MacBooks with Jamf MDM
• Experience deploying, supporting and managing laptops running Windows 10
• Experience using service management and project management tools (such as Fresh Service and Jira)
• Experience using script with Bash, Python, and PowerShell
• Experience developing automations
• Experience in Agile iterative and incremental work practices for project delivery
• Hands-on experience with Jumpcloud/OneLogin and Okta identity management (LAAS - LDAP as a service)
• Experience scripting with Bash, Python, and PowerShell
• Experience developing automations
• Experience in Agile iterative and incremental work practices for project delivery

Benefits

• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Commuter benefits
• 25 days of vacation time
• Company holidays
• Learning and development opportunities
• Office space
• Hybrid working model