Manager Process & Quality (m/w/d) - Germanywide/Remote

1. Define, document, implement, and maintain standardized processes and workflows in Operations to increase efficiency, quality, automation, and productivity, as well as virtual networking of Service Centers.
2. Functional instruction authority over employees in Operations.
3. Identification of training needs of employees in Operations.
4. Implementation of processes for new customers and tailored offer creation for customers in cooperation with the Commercial Team.
5. Technical development of working methods and increase of automation grade.
6. Participation in projects.
7. Professional documentation of processes and working methods with the goal of providing a clear knowledge database in Wiki.
8. Creation of management reports, analyses, and presentations.
9. Closing cooperation with the management team of the company.
10. Reports to the Senior Manager Operations.

1. Completed education as a travel trade woman/man or tourism woman/man.
2. Several years of professional experience in the tourism industry or airline industry.
3. Outstanding process understanding of end-to-end processes in the flight area.
4. Very good knowledge of AER products, routines, and tools.
5. Independent, structured, and self-responsible work.
6. Change management and leadership experience is an advantage.
7. Experience in working in projects.
8. Courage to continuously develop/improve the own work area and the team, view of processes to make them simpler and more efficient.
9. Very good knowledge of Microsoft in Excel, Word, and PowerPoint, Visio knowledge is an advantage.
10. Ability to communicate and document complex issues in a clear and general way in and out of the company.
11. High level of self-initiative, focused and prioritized work.
12. Good English skills in writing and speaking.
13. Willingness to travel.

1. In addition to the daily business, we have many interesting, challenging tasks and challenges.
2. For everything unknown, we offer internal knowledge transfer as well as many further and further education opportunities (which we also financially support).
3. Work-Life-Balance is important to us. We offer a flexible home office regulation in individual agreement with your team lead.
4. Up to four weeks of workation per year are also possible with us.
5. We work in a lovingly designed, centrally located loft office in Berlin Kreuzkölln.
6. We pay your 49-euro ticket or a maximum of 50 euros per month for public transport subsidies.
7. You have everything you need here: We offer a pension contribution subsidy.
8. Everyone has an apple basket? Okay, free fruit is also available here.
9. And much more, including a daily free, freshly cooked lunch, bio and regional, in our own canteen (at the Berlin location, otherwise Sodexo vouchers).
10. A personal masseur (including employer subsidy) and many joint team and company events, from bowling to the summer festival.
11. Here you will receive branch-standard discounts for your weekend or family vacation (e.g. cheap flights, train tickets, hotel overnight stays or even entire vacation packages).
12. Our Sustainability Team is looking forward to your ideas for more sustainability and environmental protection in the company.

The AERTiCKET Group is one of the largest independent airline ticket sellers worldwide. We are around 850 people from 28 nations and work at 40 locations around the globe. Our headquarters is in Berlin-Kreuzberg, in Germany we also have offices in Frankfurt/Main, Hannover, Hamburg and Saarlouis. For 35 years, we have been a competent and reliable partner for travel agencies, tour operators and travel portals. We offer our customers around-the-clock and 365 days a year professional and friendly service around flight bookings. And last but not least: Together with our partners, we develop booking technologies for the future of the travel industry.