Director, Customer Success - Scaled Programs
Affinity.coNew York, New York, United States • San Francisco, California, United States
Posted October 3, 2025
150000 - 200000 USD year
Full Time
About the Company
Affinity.co is a relationship intelligence platform empowering dealmakers in relationship-driven industries to find and win better deals faster. With automated insights and technology, Affinity enables leaders to drive deals, free up time from manual data entry, and ensure their teams act confidently with comprehensive relationship context. Founded in 2014 and backed by leading investors, Affinity serves over 3,000 organizations worldwide.
Job Description
Affinity is a leading relationship intelligence platform transforming how businesses manage their professional networks. The Customer Success team at Affinity focuses on scaling programs and exceeding customer expectations, driving revenue growth and account retention. They will architect, execute, and evolve a customer success strategy for a scaled segment, working cross-functionally and leveraging AI to create a data-driven experience.
Requirements
- Proven experience as a Director or Senior Manager in digital customer success, growth marketing, or scaled customer engagement.
- 7+ years of customer success or growth startup experience, with 3+ years leading scaled customer success teams managing 300+ accounts per CSM.
- Demonstrated track record establishing unified measurement frameworks and North Star metrics.
- Expertise in customer success platforms (Amplitude, Segment) and modern customer journey orchestration solutions.
Benefits
- Health Benefits
- Retirement Planning
- Learning & Development
- Wellness Support
- Team Connection
