Program Engagement Representative

The Program Engagement Representative will take inbound calls, follow up with members, and document feedback in our database. This role works alongside Program Specialists with direction from management.

Requirements

• High School Diploma
• 2 years' experience in a service-oriented environment
• Experience taking escalated calls and/or in a customer retention role
• Proficiency in Microsoft Office
• Experience using an Outlook calendar
• Minimum of 1-year experience communicating with customers via phone
• Team experience
• Exposure to Key Performance Indicators (metrics related to turnaround times, aging issues, etc)
• Strong written and verbal communication skills
• Flexible and adaptable
• Positive attitude and energetic
• Good work ethic, reliable, and accountable
• Good judgment and initiative
• Integrity and honesty