Manager, Workforce Management
AffirmCanada
Posted October 14, 2025
109000 - 159000 USD year
Full Time
About the Company
Affirm is a fintech company focused on improving consumer financial lives through innovative products like installment loans and online payments. As a remote-first organization, Affirm offers a dynamic work environment with comprehensive benefits, emphasizing transparency and honesty in its services. The company operates across various teams including engineering, product, finance, and marketing, dedicated to disrupting the traditional financial industry.
Job Description
Affirm is seeking a Manager, Workforce Management to lead workforce management across Customer and Fraud Operations, focusing on data-driven analysis, optimization, and continuous improvement. This role will be critical in ensuring operational efficiency, enhancing the customer experience, and scaling the business. The ideal candidate will partner closely with cross-functional teams to deliver operational excellence and achieve growth objectives.
Requirements
- 7+ years of experience in Workforce Management and business analysis, including at least 2–3 years in a leadership or strategy-focused role.
- Proven expertise in workforce management, business analysis, and customer operations.
- Strong data analytics skills, with proficiency in tools such as SQL, Tableau, Sigma, Excel, or similar platforms.
- Ability to drive process improvements through structured problem-solving and root cause analysis.
- Strong communication and leadership skills to collaborate with multiple stakeholders and influence decision-making.
Benefits
- Health care coverage
- Flexible Spending Wallets
- Time off
- ESPP
- Inclusive Interview Experience
