Technical Support Specialist
AgentSouth Africa
Posted November 10, 2025
16800 - 19200 USD year
Full Time
About the Company
Agent specializes in helping scaling businesses hire top talent worldwide on a risk-free basis. With services including recruitment, outsourcing, remote staffing, and virtual teams, Agent ensures quick placements (typically within 4 weeks) with a 6-month rematch guarantee if needed.
Job Description
Technical Support Specialist to provide first-level technical assistance to customers worldwide, troubleshooting mechanical and technical issues with commercial laundry equipment.
Requirements
- 2+ years of experience in technical support, field service, or equipment repair.
- Hands-on experience with commercial washing machines, dryers, or similar commercial equipment (e.g., Whirlpool, Maytag, Speed Queen, Electrolux, etc.)
- Solid understanding of mechanical and electrical systems in commercial laundry or comparable equipment.
- Ability to read and interpret technical manuals and schematics.
- Exceptional communication and customer service abilities.
- Strong problem-solving mindset with a structured approach to diagnosing issues.
- Patience, empathy, and composure when dealing with frustrated customers.
- High attention to detail—especially in documenting service cases.
Benefits
- Flexible work hours
- Opportunity to work with commercial laundry equipment