Head of Customer Support
AI AcquisitionTELECOMMUTE; Poland
Posted November 25, 2025
Full Time
About the Company
AI Acquisition is a cutting-edge company leading the AI revolution, with a proven system that delivers results.
Job Description
AI Acquisition is a cutting-edge company leading the AI revolution, with a proven system that delivers results. As Head of Customer Support, you will lead and participate in managing our global support team, ensuring clients receive fast, empathetic, and consistent support.
Requirements
- 9–8+ years in Customer Support/Customer Success, with at least 2–3 years in a leadership role.
- Experience managing live chat teams and personally handling customer escalations.
- Proven ability to build and maintain support documentation/knowledge bases.
- Strong data-driven approach to identifying support themes and preventing churn.
- Excellent written communication, conflict resolution, and customer empathy.
- Global team management experience across multiple time zones.
- SaaS, PaaS, or AI/tech industry experience.
- Hands-on with tools like Intercom, Zendesk, Freshdesk, or custom chat/CRM solutions.
Benefits
- A chance to design and lead a global support function in a hyper-scaling AI company.
- Remote-first flexibility and global exposure.
- Competitive compensation and performance-based incentives.
- The opportunity to shape not just the team but also the client experience at scale.
