AI Adoption Lead - Senior Customer Success - NYC

Join the AI revolution and drive adoption of our AI mobile app as AI Adoption Lead - Senior Customer Success in NYC. Shape the future of intelligent decision-making with our cutting-edge technology.

Requirements

• 5-7 years' experience in digital customer success, customer success operations, user or developer relations, corporate consulting focused on large-scale innovation projects or change management.
• Demonstrated 'intrapreneurial' mindset, 'wild duck' attitude and energizer within your role / company.
• Knowledge of complex stakeholder management and internal and external cross-team collaboration.
• Track record of owning KPIs related to B2B product adoption, engagement, innovation-led growth, or user growth, and motivated by ambitious growth goals.
• Strong communicator able to adapt to different seniority levels and contexts, from end users to C-level stakeholders.
• Comfortable leading events with large or executive-level audiences, with strong attention to details, ability to work under pressure and deliver against deadlines.
• Analytical mindset with experience using usage data to influence strategy and drive outcomes.
• Demonstrated creativity in conceptualizing and executing adoption strategies and related items, with aesthetical, original and innovative contributions.
• Passionate about AI, innovation and growth.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance