Principal Customer Success Manager - CPG/Retail Expert- New York
Aily LabsNew York, New York, United States
Posted November 13, 2025
Full Time
About the Company
Aily Labs is rewriting how businesses make decisions with AI-powered mobile app delivering real-time, actionable business insights.
Job Description
Join Aily Labs, a rapidly growing scale-up, and take part in the AI revolution. As a Principal Customer Success Manager, you will drive business outcomes and develop innovative solutions for valued customers.
Requirements
- 7-10+ years of experience in Customer Success, Business, Consulting, Account Management
- Experience working with large enterprise (Fortune500) CPG/Retail customers
- Deep understanding of CPG/Retail/eCommerce market dynamics and customer expectations
- Experience working with Finance functions
- Strong communication and interpersonal skills
- Ability to prioritize tasks in a fast-paced environment
- Independent worker and ability to take responsibility
Benefits
- Competitive salaries
- Reward performance
- Flexible remote work
- Free time management within projects
- Opportunities for further training
- Regular casual get-togethers