Customer Service Representative 2

Airgas is hiring a Customer Service Representative in Largo, FL. The role involves ensuring outstanding customer service through fast and accurate processing of orders and service requests. The ideal candidate will be able to determine course of action according to customers' needs, work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills, and handle next level Customer Service issues.

Requirements

• Determine course of action according to customers' needs
• Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills
• Handle next level Customer Service issues
• Troubleshooting calls
• Excellent follow up skills
• Work with different departments on training and projects
• Answer phones and respond to customer request
• Provide customers with product and service information
• Transfer calls to appropriate departments
• Assist with special projects given by supervisors
• Assist with voicemail requests
• Provide customers with product and service information
• Assist with rush deliveries
• Update and create processes as needed
• Assist with Portal/ Email Orders

Benefits

• Medical, dental, and vision plans
• Vacation, sick time, floating holidays, and paid holidays for full-time employees
• Progressive parental leave package for eligible Airgas parents
• 401k plan with company matching funds
• Tuition reimbursement
• Discounted college tuition for employees' dependents
• Airgas Scholarship Program