Customer Service Representative needed in Largo, FL. Responsible for determining course of action according to customers' needs, working with Service Managers and Area Beverage Managers, and providing excellent follow-up skills.
Requirements
- Determine course of action according to customers' needs
- Work with Service Managers and Area Beverage Managers
- Follow up with customer and advise on response method and time frame
- Coordinate with A/R on delivery issues due to non-payment
- Liaison between customers and drivers to help business run efficiently
- Non-technical customer support
- Handles next level Customer Service issues.
- Troubleshooting calls.
- Excellent follow up skills
- Work with different departments on training and projects
- Answer phones and respond to customer request
- Provide customers with product and service information
- Transfer calls to appropriate departments
- Assist with special projects given by supervisors
- Assist with voicemail requests
- Assist with rush deliveries
- Update and create processes as needed
- Assist with Portal/ Email Orders
Benefits
- Medical, dental, and vision plans
- Vacation
- Sick time
- Floating holidays
- Paid holidays
- 401k plan with company matching funds
- Tuition reimbursement
- Discounted college tuition for employees' dependents
- Airgas Scholarship Program
- Generous paid time off for the birth or placement of children
- Progressive parental leave package
