Technical Account Manager (French/English)

Airship is seeking a Technical Account Manager to work with customers to deliver exceptional cross-channel customer experiences. The role involves building, implementing, and managing sophisticated solutions that power digital marketing strategies. The successful candidate will have experience working with technical and non-technical teams, and will be able to communicate effectively in English and French.

Requirements

• 3+ years of technical client-facing experience
• Working knowledge of Linux and/or Mac OS X command line
• Able to read code and write code in Python, Java, Swift, or a similar object-oriented language
• Working knowledge of IDEs such as Xcode and Android Studio
• Knowledge of how to leverage APIs
• Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle
• Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers in English
• Outcome-based time management skills
• Ability to work in a team environment while working independently
• Fluent or professional French speaker (C1-C2); ability to provide customer support in French
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance