Airship is seeking a Technical Account Manager to work with customers to deliver exceptional cross-channel customer experiences. The role involves building, implementing, and managing sophisticated solutions that power digital marketing strategies. The successful candidate will have experience working with technical and non-technical teams, and will be able to communicate effectively in English and French.
Requirements
- 3+ years of technical client-facing experience
- Working knowledge of Linux and/or Mac OS X command line
- Able to read code and write code in Python, Java, Swift, or a similar object-oriented language
- Working knowledge of IDEs such as Xcode and Android Studio
- Knowledge of how to leverage APIs
- Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle
- Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers in English
- Outcome-based time management skills
- Ability to work in a team environment while working independently
- Fluent or professional French speaker (C1-C2); ability to provide customer support in French
- Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance