Customer Success Specialist
AlayaCareToronto, Ontario, Canada
Posted December 9, 2025
Full Time
About the Company
AlayaCare is a cloud-based platform that empowers care providers to deliver better outcomes for patients and families.
Job Description
As a Customer Success Specialist at AlayaCare, you will guide a portfolio of digital-touch accounts to measurable product adoption and business value. You will use tools like ChurnZero and targeted communications to engage users at scale, monitor health signals, and proactively reduce risk.
Requirements
- 2-4 years in Customer Success, Account Management, or a related role in SaaS
- Proven track record driving adoption, satisfaction, retention, and renewals through lifecycle programs and data-led decisions
- Comfort operating primarily via digital channels (email, webinars, in-app) with strong written storytelling and visual communication skills
- Hands-on experience with customer engagement platforms—ideally ChurnZero—and automation-led lifecycle campaigns
- Analytical chops to interpret customer data, spot trends, and translate insights into targeted actions and growth opportunities
Benefits
- Equity in a well-funded, scaling company
- Comprehensive health benefits, telemedicine, and lifestyle spending accounts
- Parental leave top-up and family support programs