Information Officer

The Service Alberta Health Contact Centre (SAHCC) service responds to over 300,000 calls and 6,000 emails per year from Albertans requiring information, problem resolution, eligibility determinations, referrals and other assistance qualifying for and accessing Alberta Health Care (AHC) services. The Information Officer provides courteous, timely and accurate information or advice to callers regarding legislation and associated programs.

Requirements

• Excellent written and verbal communication skills.
• Strong and creative problem-solving skills.
• Ability to work in a fast-paced challenging team environment, multi-task, and be self-directed while maintaining a high level of productivity and quality.
• Ability to comprehend and interpret legislative issues and relay information in understandable terms to clients.
• Familiarity with programs administered by other government departments and agencies.

Benefits

• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.
• Public Service Pension Plan (PSPP)
• Management Employees Pension Plan (MEPP)
• Alberta Public Service Benefit Information