Product Support Specialist
AlephColorado, United States • Loja, Loja, Ecuador
Posted October 31, 2025
Full Time
About the Company
Aleph is a leading FP&A platform that enables finance teams to work with real-time data through seamless integration with over 150 sources. By automating financial models and offering no-code dashboards, Aleph streamlines budgeting and forecasting processes, allowing businesses to scale efficiently without increasing headcount. With a user retention rate of over 90%, Aleph stands out for its fast implementation and powerful data interaction capabilities.
Job Description
Aleph is an AI-native platform for Financial Planning & Analysis (FP&A). They are seeking a highly motivated Product Support Specialist to build a self-serve support engine for their customers and internal teams. This role focuses on improving customer experience through documentation, reducing handle time, and optimizing knowledge base usage. They are seeking a focused and proactive individual to establish solid foundations for a scalable customer support function.
Requirements
- Run support queue in Pylon
- Build and maintain knowledge base
- Create structured feedback loops
- Measure and report key metrics
Benefits
- Competitive salary
- Remote work
- Continuous learning
