Product Support Specialist

Thoropass is revolutionizing compliance and audit using AI, providing customer-centric solutions. They are seeking a Product Support Specialist to join their remote EMEA team, handling customer, success manager, and compliance inquiries with high-quality support. The role involves diagnosis, troubleshooting, and customer communication, acting as a trusted technical resource.

Requirements

• Investigate, resolve Tier 1 issues autonomously.
• Provide technical assistance, responding to technical questions.
• Propose solutions and fix issues.
• Analyze user feedback and identify system issues.

Benefits

• Competitive base salary
• Exceptional private healthcare
• Early equity in a fast-growing company
• Work-from-home model
• Flexible PTO
• Home office equipment
• Monthly wellness and home Wi-Fi stipend
• Equal Opportunity