Customer Support Specialist (Shift Wed-Sun, 3pm-11pm CST) Remote
AlertMediaAustin, Texas, United States • United States
Posted December 17, 2025
Full Time
About the Company
AlertMedia is a threat intelligence and emergency communication platform that helps organizations protect their people and businesses.
Job Description
AlertMedia is looking for a Customer Support Specialist to join their team. The role involves providing outstanding technical support and service to customers via phone, email, and live chat. The ideal candidate will have 1-2 years of experience in technical customer support and be a team player with a passion for continual learning.
Requirements
- 1-2 years of experience in a technical customer support role in software
- Familiarity with Zendesk, Slack, Excel, Outlook, or similar
- Tons of energy, humor, compassion, and enthusiasm
- A passion for continual learning with a desire and willingness to be coached
- The ability and desire to work in a fast-paced challenging environment
- Exceptional phone etiquette & written communication skills
- Strong listening skills
- Thrives with both autonomy and collaboration
- Outstanding English communication skills
Benefits
- Competitive base salary
- Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- 401K with a generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back