Customer Success Manager, Mid-Market
AlertMediaAustin, Texas, United States
Posted December 12, 2025
Full Time
About the Company
AlertMedia helps organizations protect their people and businesses through all phases of an emergency.
Job Description
AlertMedia is seeking a Customer Success Manager to take ownership of customer relationships, provide strategic guidance, and drive adoption and retention.
Requirements
- 3-5 years' experience as a Customer Success Manager
- Experience with Excel required
- Experience with Salesforce highly preferred & Gainsight (a plus)
- Desire to work with demanding, multi-national customers
- Established CSM who is self-motivated and customer-focused
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Excellent project management skills with proven ability to prioritize
- Strong analytical, negotiation, and creative problem-solving skills
- Proven ability to work with all members of our team (business development, software development, and product management)
- The desire and ability to learn and be coached
Benefits
- Competitive base salary + Company-wide bonus program
- Generous and flexible time and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
- 401K with a generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back