Customer Service Representative Saugus
Alexander Technology GroupMassachusetts, United States
Posted December 10, 2025
36000 - 36000 USD year
Contract / Temporary
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
Customer Service Representative role involves handling inbound calls, providing information, resolving inquiries, and ensuring a seamless and positive experience for customers.
Requirements
- Answer inbound customer calls in a timely, professional, and friendly manner.
- Provide product and service information, assisting customers with inquiries, orders, and issues.
- Troubleshoot and resolve customer concerns or complaints efficiently, offering solutions or escalating when necessary.
- Document all customer interactions
- Maintain high levels of customer satisfaction.
- Collaborate with team members and other departments to resolve complex issues.
- Meet individual and team performance goals and metrics, including call handling time, customer satisfaction scores, and resolution rates.