Sr. Customer Service Representative
Alexander Technology GroupLowell, Massachusetts, United States
Posted December 10, 2025
90000 - 90000 USD year
Full Time
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
Looking to bring on a Customer Service Representative! Responsibilities include managing order entry, handling customer complaints, and coordinating with internal departments to resolve customer issues.
Requirements
- Serve as primary liaison between customers, sales, and product lines
- Manage order entry (new, returns, samples, credits, debits)
- Maintain backlog to reflect customer requirements
- Handle expedite requests and customer complaints (escalating when needed)
- Coordinate with internal departments to resolve customer issues
- Exercise good judgment to determine appropriate actions
- Build trust and strong relationships with internal teams and customers
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance