Tier 2/3 Technician
Alexander Technology GroupNewton, Massachusetts, United States
Posted December 10, 2025
60000 - 80000 USD year
Full Time
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
We are seeking a Tier 2/3 Technician to provide advanced technical support and participate in client-facing IT projects. The ideal candidate will bring a strong background in systems administration, networking, and end-user support, along with excellent communication skills and a commitment to providing white-glove service.
Requirements
- Provide Tier 2/3 support for Windows and Mac operating systems, Office 365, Google Workspace, and related applications.
- Administer Active Directory, file/print services, user accounts, and group policies.
- Perform hardware/software troubleshooting for laptops, desktops, and servers (Dell, Lenovo, etc.).
- Configure and maintain networking equipment, including firewalls, switches, and wireless access points.
- Conduct remote support sessions and occasional onsite server maintenance.
- Support and maintain backup and recovery systems.
- Document client networks and maintain accurate technical records.
- Assist senior engineers with larger infrastructure projects and lead smaller assignments independently.
- Deliver clear, professional communication with clients, ensuring timely updates and proactive service.
Benefits
- Generous Paid Time Off
- 401k Matching