Global Service Technology Manager

Join our team as a Global Service Technology Manager and shape technical excellence and customer satisfaction worldwide. As a key member of our central service organization, you will drive the development of Service Offerings and collaborate closely with sales companies, partners, customers, and central teams.

Requirements

• Deliver technical and market support, Troubleshooting, claims support and operational business support.
• Drive the development of Service Offerings by taking the technical lead.
• Act as technical entry point for key customers, partners and sales teams on quality issue and technical service performance.
• Own and develop technical content such as Value Calculators for Services.
• Support advanced thermal service, upgrades, replacements, and redesigns.
• Define needs and demands for service product/parts development and drive serviceability improvements for new and existing development projects.
• Develop and deliver efficient technical training (virtual, face-to-face, and blended) to colleagues, partners, and customers.
• Maintain and update service sales tools and relevant documentation
• Acting as the claim super-user, supporting claim investigations and providing technical solutions
• Collaborate closely with the Energy Division for Hygienic Heat Exchangers technical matters regarding product development and production.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Global recognition and rewards for outstanding performance