Service Advisor
Ali and SonsDubai, United Arab Emirates
Posted August 29, 2025
Full Time
About the Company
Ali & Sons Holding LLC (ASH), established in 1979 in Abu Dhabi, UAE, is a diversified conglomerate operating across industrial, commercial, and retail sectors. The company's portfolio includes oil and gas, construction, marine engineering, automotive, property management, hospitality, and retail, with well-known brands such as Porsche, Audi, and Volkswagen, alongside home-grown local brands like Eurostar Rent A Car and Amwaj Jewellery. ASH's focus on high-quality products and services positions it as a key player in the UAE's dynamic economy.
Job Description
We are seeking a Service Advisor to serve as the primary customer contact, manage repair processes, and drive workshop sales. The role involves welcoming customers, documenting service requests, ensuring accurate records, and providing excellent service. The Service Advisor will work with the Foreman and contribute to achieving KPI targets.
Requirements
- Welcome customers, prepare job cards, and record customer concerns.
- Coordinate with the Foreman on required work and ensure accurate documentation in DMS.
- Review service history and validate current repair requests.
- Obtain repair approvals and maintain proper evidence.
- Monitor and update WIP reports regularly.
- Ensure compliance with health & safety procedures.
- Perform additional duties as assigned.