Call Center Representative
Aligned Orthopedic PartnersBethesda, Maryland, United States
Posted October 10, 2025
Full Time
About the Company
Aligned Orthopedic Partners is a leading orthopedic management services organization that delivers comprehensive orthopedic care across multiple specialties, including shoulder, knee, spine, sports medicine, hip, elbow, foot & ankle, and hand & wrist. The organization also provides centralized administrative and operational services such as revenue cycle management and patient access support to independent orthopedic groups, enabling high‑quality patient care throughout the DMV region.
Job Description
Aligned Orthopedic Partners is seeking an experienced Call Center / Patient Access Representative to join their office in Bethesda, MD. The role involves scheduling appointments, providing information to patients, managing patient data, and ensuring high customer service. This position offers a comprehensive benefits package including medical, dental, and disability coverage.
Requirements
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into our database.
- Schedule appointments and give complete instructions to the caller.
- Answer questions and offer other information to provide patient-focused service.
- Escalate calls to appropriate personnel when necessary.
Benefits
- Medical benefits
- Dental benefits
- Disability coverage
- Matching 401K program
- Paid time off
- Continuous learning and development
