Senior IT Technical Support Analyst

AliveDx is recruiting for a Senior IT Technical Support Analyst to join the IT team based in Eysins, Switzerland. The role is a full-time permanent position working.

Requirements

• Act as a primary point of contact for all internal IT related user queries/issues.
• Provide 1st and 2nd line technical support for MS suite of products, PCs, laptops, mobile devices, printers, Audio Video Conferencing system and telecommunication equipment.
• Administer and monitor incoming requests to the Global Service Desk, identifying emerging issues and escalating them in accordance with established protocols.
• Coordinate with relevant stakeholders to ensure all operational documentation and IT equipment inventory are consistently reviewed and maintained to reflect current system states.
• Manage Onboarding and Offboarding processes.
• Improve System administration [AD] processes and automate repetitive tasks wherever feasible.
• Actively participate in the technical implementation of Microsoft Service Centre suite at the Global level.
• Document internal procedures and assist IT management to prepare documents for Audit.
• IT Service Desk purchasing.

Benefits

• Flexible working environment
• Range of core and flexible benefits
• Lunch allowance support
• Additional annual leave
• Cycle to work scheme
• Technology and access to marketplace discounts