Allied Universal is seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field.
Requirements
- Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
- Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
- Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
- Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
- Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
- Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
- Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
- Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
- Enforce Allied policies as outlined by the handbooks and executive memos.
- Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
- Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings
- Keep records and prepare accurate and timely reports both manually and through automated methods
- Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
- Actively participate in community and business-related organizations
Benefits
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
