Security Client Portfolio Manager

Allied Universal is seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field.

Requirements

• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers
• Communicate high service level expectations consistently to the team
• Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing and to produce reports
• Enforce Allied policies as outlined by the handbooks and executive memos
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Act as liaison between Allied Universal and the customer to foster customer intimacy
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
• Actively participate in community and business-related organizations

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• 401(k) or Supplemental Income Plan
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly