Customer Service and Product Support Specialist
AlpinestarsTorrance, California, United States
Posted July 3, 2025
36000 - 40000 USD year
Full Time
About the Company
Alpinestars, established in 1963, is a world-renowned manufacturer of high-performance protective and fashion apparel for motorcycling, automotive, karting, MTB cycling, and general sportswear. The company's advanced products are developed through cutting-edge technology and extensive involvement in top-tier racing championships like Formula 1 and MotoGP, ensuring superior fit and functionality for athletes worldwide.
Job Description
Alpinestars is seeking a Customer Service & Product Support Specialist to join their eCommerce division. This role focuses on providing excellent customer service, managing product support inquiries, resolving claims, and maintaining accurate product data across their online platforms. The ideal candidate will be detail-oriented and empathetic, able to resolve complex issues with technical products.
Requirements
- Provide professional, timely responses to customer and dealer inquiries via phone, email, and Salesforce.
- Assist with intake and resolution of product support cases, including quality concerns, fit issues, and performance feedback.
- Accurately document claims, track case progress, and coordinate with internal departments.
- Assist customers with returns, exchanges, and order corrections using Shopify and other internal systems.
- Collaborate with product, marketing, and service teams to stay updated on product specifications.
