Customer Service Representative (6)

We are looking for a Customer Service Representative to be the first point of contact for our clients, sister offices, and other departments. You will handle a variety of questions and requests via email and phone, and will be responsible for logging all communications in Salesforce and taking ownership of the cases assigned to you.

Requirements

• Language is your strength! You communicate clearly and convincingly in English, Dutch, and French;
• You see opportunities where others see problems. With your solution-oriented approach, you turn every challenge into a success;
• Complexity? You love it! You quickly understand the context and can clearly identify distinguishing elements;
• Empathetic and stress-resistant. You effortlessly put yourself in the client's shoes, remain calm under pressure, and always maintain an overview;
• You have a higher professional education (HBO) degree, and financial figures don't intimidate you;
• Tech-savvy, you are familiar with Microsoft 365/Office (O365) and quickly learn new tools;
• Flexible and dedicated;

Benefits

• Attractive salary
• Holiday allowance
• 13th month
• Company laptop and phone
• Hybrid working
• Eco-vouchers
• Hospitalization insurance
• 2 days of volunteer work
• Disability insurance
• Pension plan
• LinkedIn Learning and internal training
• Pleasant work environment with great colleagues