Reservation Specialist (Loden Hotel)

We are seeking an experienced Reservation Specialist to join our team at the Loden Hotel in Vancouver, Canada. The ideal candidate will have excellent phone etiquette, verbal communication skills, and strong computer proficiency.

Requirements

• Manage guest reservations and operate systems in accordance with Loden standards.
• Answer phones and assist guests in making, altering, or canceling reservations.
• Respond to emails with reservation information, confirmations, and additional details.
• Receive online bookings and assure the accurate integration of reservations into the PMS.
• Demonstrate teamwork with all departments, including support with overseeing events, and group billing reconciliation.
• Manage group blocks to ensure accuracy of business on the books.
• Collaborate with maintenance and operations departments to maintain inventory of all guest rooms.
• Promote hotel products and services while maintaining the highest level of product knowledge and personalized, attentive approach.
• Liaise with travel agencies, companies, and individual guest to ensure.
• Review of commission and deposit payments with the Accounting Department.
• Handle guest complaints or issues pertaining current or future reservations.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance