Amex GBT is seeking a Business System Analyst to provide technical application level 2 support for Amex GBT applications, including Travel Counselor Servicing Applications. The ideal candidate will have 3+ years of experience in Travel Operations or Technology Level 2 Application Support, advanced English level, and ITIL certification.
Requirements
- +3 years of equivalent experience in the Travel Operations or Technology Level 2 Application Support.
- Advanced English level is a must.
- Willing to work in a 24x7, rotational shift-based role.
- Solid knowledge in working with and supporting multiple GDS’s is preferred
- ITIL certification will be a plus.
- Salesforce Administrator certification will be a plus.
- Good understanding of networking to support troubleshooting Network and VPN connections for application related issues.
- Knowledge about Dot Net Framework, API’s & Web services technology, Windows O/S platforms and troubleshooting.
- Knowledge and strong experience on Datadog, Nexthink, Amplitude will be a plus.
- Hands-on individual who is technically savvy & can work well with all levels and virtual teams, both internal & external.
- Knowledge or experience in using a ticketing system like servicenow or freshservice for incident management is preferred.
- Strong MS Office skills (Outlook, Word, Excel) preferred.
- High degree of personal accountability, Highly disciplined and good time management skills.
- Ability to cope with pressure, SLA’s and delivers results.
- Self-starter, quicker learner with ability and zeal to learn new skills and quickly adapt to changing environment & work with little mentorship.
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
