Desktop Support Specialist I

Join us as a Desktop Support Specialist I to provide technical assistance to users, resolve IT support tickets, and assist with software and hardware installations. Responsibilities include troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and ability to analyze and solve problems.

Requirements

• Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
• Assist in ensuring compliance with licensing, regulatory, and security requirements.
• Support the IT Service Desk by handling basic technical issues.
• Assist in installing and maintaining software and hardware according to established standards and procedures.
• Support Cyber Security Specialists during response activities.
• Maintain accurate records of hardware and software inventory.
• Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.

Benefits

• Healthcare benefits
• Paid leave
• Retirement plans
• Insurance programs
• Education and training assistance