Help Desk Technician I

Help Desk Technician I provides technical support and troubleshooting for end-user devices and applications. The role involves resolving technical issues, customer interactions, and maintaining documentation. The position is part of a dynamic, collaborative environment dedicated to innovation and customer success.

Requirements

• U.S. Citizen
• DOD Interim Secret or Secret Clearance
• 1 year of help desk, desk side or similar technical support experience
• DOD 8570 IAT Level II certification compliance (e.g., CompTIA Security+ CE)
• Experience with Microsoft Office Outlook, Excel, and Word
• Experience with ticketing systems (e.g., Remedy, ServiceNow, Connectwise, Jira)
• Experience with Active Directory, Windows devices, and Windows Operating Systems (OS)
• Excellent interpersonal and communication skills (written and oral)
• Strong team player; self-assured, confident, and goal-oriented
• Ability to organize and manage multiple priorities and delegate effectively
• Ability to solve problems and translate policies into daily routine operations
• Keen attention to detail

Benefits

• Healthcare benefits
• Paid leave
• Retirement plans
• Insurance programs
• Education and training assistance