Solution Center Technician I
AMERICAN SYSTEMSNorth Carolina, United States
Posted January 26, 2026
35500 - 62500 USD
Full Time
About the Company
AMERICAN SYSTEMS, founded in 1975, is an employee-owned federal government contractor specializing in strategic solutions for national priority programs across Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. With a focus on sectors including Defense, Intelligence, Federal Law Enforcement, U.S. Outreach, and Healthcare, the company is known for its rapid response to customer needs. AMERICAN SYSTEMS has been recognized with numerous awards, including Top Workplaces USA, CARE awards, Military Friendly status, and Veteran Friendly certifications, highlighting its commitment to employee satisfaction and support.
Job Description
Join AMERICAN SYSTEMS as a Solution Center Technician I to provide over-the-phone support in a 24/7 environment for commercial customers. Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
Requirements
- Bachelor's Degree or Associate Degree in Information Technology or related field is desired OR High School Diploma and relevant Information Technology certification(s)/training/years of experience in place of degree
- 0-1 years' Information Technology experience
- Ability to obtain one of the following certifications within 90 days of hire: CompTIA Network+ CE, CompTIA Security+ CE, CySA+ CE, CCNA Security, GICSP, GSEC or SSCP
Benefits
- Paid leave
- Retirement plans
- Insurance programs
- Education and training assistance