Help Desk Specialist I
AmeriServ Financial Inc.Johnstown, Pennsylvania, United States
Posted January 5, 2026
Full Time
About the Company
AmeriServ Financial Inc. is a bank holding company listed on NASDAQ (ASRV) that owns AmeriServ Financial Bank®, AmeriServ Trust & Financial Services Company, and West Chester Capital Advisors. The company delivers a full spectrum of banking, trust, and investment advisory services, serving both retail and institutional clients across the United States. Its focus on equal housing lending and FDIC membership underscores a commitment to responsible, inclusive finance. By integrating traditional banking with specialized capital advisory, AmeriServ offers clients a one‑stop platform for secure, growth‑oriented financial solutions.
Job Description
The Help Desk Specialist I position is responsible for maintaining a reliable technology environment by responding to client calls and assisting them with resolving their issues. The role involves setting up and maintaining client access privileges, managing IT systems, and providing customer service.
Requirements
- 1-2 years of IT-related experience
- Associate degree in an Information-related field (or high school education with 3 years of IT experience)
- Strong communication and interpersonal skills
- Ability to diagnose and correct operating system and application problems
- Analytical skills
- Customer/client focus
- Deadline oriented
- Ethical conduct
- Practical knowledge of mobile and PC operating and application systems
- Understanding of network topologies
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
