Help Desk Specialist

Astor & Sanders Corporation is seeking a Help Desk Specialist for a full-time, onsite position in Silver Spring, MD. The successful candidate will provide Tier 1 help desk support, respond to service requests, and document actions in a ticketing system.

Requirements

• Associate degree in IT, Computer Science, or a related field (Bachelor’s preferred)
• 1–2 years of Tier 1 help desk experience supporting Windows desktops/laptops and mobile devices in an enterprise environment
• Hands-on experience with ticketing systems (e.g., Jira), remote support tools, and Google Workspace (Gmail, Voice, Meet)
• Familiarity with AV/conference room equipment, basic printer troubleshooting, and asset tracking procedures
• Understanding of account provisioning and Active Directory user management
• Knowledge of FISMA compliance concepts and basic endpoint patching preferred
• Strong communication, customer service, and documentation skills
• Ability to follow SOPs and escalate incidents appropriately

Benefits

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance