Astor & Sanders Corporation is seeking a Help Desk Specialist for a full-time, onsite position in Silver Spring, MD. The successful candidate will provide Tier 1 help desk support, respond to service requests, and document actions in a ticketing system.
Requirements
- Associate degree in IT, Computer Science, or a related field (Bachelor’s preferred)
- 1–2 years of Tier 1 help desk experience supporting Windows desktops/laptops and mobile devices in an enterprise environment
- Hands-on experience with ticketing systems (e.g., Jira), remote support tools, and Google Workspace (Gmail, Voice, Meet)
- Familiarity with AV/conference room equipment, basic printer troubleshooting, and asset tracking procedures
- Understanding of account provisioning and Active Directory user management
- Knowledge of FISMA compliance concepts and basic endpoint patching preferred
- Strong communication, customer service, and documentation skills
- Ability to follow SOPs and escalate incidents appropriately
Benefits
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance