By securing new business opportunities for World Courier, while maintaining and developing relationships with existing clients, it requires collaborative, innovative and customer focus. The Business Development manager is the key contact person for customers especially for key accounts.
Requirements
- Secure new business opportunities for World Courier
- Maintain and develop relationships with existing clients
- Manage all existing and potential World Courier customers in South Korea and its immediate surrounding regions
- Service all World Courier customers effectively and identify and secure Up-selling and Cross-selling opportunities
- Qualify all internal and external lead sources
- Quantify revenue potential and validate customer information and needs
- Meet set call targets according to customer call cycle plan
- Monitor and review the existing network capability
- Develop new agents & suppliers to ensure strengthened domestic network, infrastructure & coverage
- Provide trainings to agents, suppliers and staff
- Coordinate and manage Direct Marketing programs
- Provide marketing and sales support to National Business Development Manager
- Participate in tradeshows/exhibitions
- Avoid exposing the company to unnecessary credit risk
- Provide customer-oriented service at all times relating to specific sales issues
- Answer all telephone enquiries as per World Courier standards
- Report competitor activities to the National Business Development Manager/General Manager
- Investigate and resolve customer issues and complaints
- Proactively inform customers of any service failure and relevant operational service changes timely
- Liaise proactively and effectively with Operations/back-office/support staff
- Use the pipeline management tool and Customer Relationship Management system
- Prepare weekly and monthly reports for the National Business Development Manager
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance